What To Expect After Applying
Learn about the next steps
Step 1: Confirmation
Receive an Email Confirmation
Once you’ve submitted your application, we’ll send you an email that confirms we’ve received it. There’s no need for you to follow up with us as we’ll be sure to let you know.
Step 2: Update
Application Approval Update
Once your application is approved, we’ll confirm the approval and your effective date (that’s the date your coverage starts) by email.
Step 3: Effective Date
Determine your Effective Date
On and after your effective date, you can begin using your GreenShield Insurance benefits. Generally, this is the first of the month following your application approval.
You can postpone your effective date for up to two months to better align with your needs.
Step 4: Welcome Kit
Receive Your Welcome Kit
We’ll send your Welcome Kit to you in the mail and it will arrive in a large GreenShield envelope and will contain:
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Your Personalized GreenShield Insurance Benefit CardsIncluding your Member ID number.
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Your GreenShield Insurance Policy and Schedule of BenefitsThis confirms the insurance plan, benefits, and levels of coverage available to you every year. Please review it carefully.
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Your Plan Info SheetThis highlights the many advantages you’ll have as a GreenShield Insurance customer.
Step 5: What’s Next?
Get Setup on GreenShield+
Register for your GreenShield+ account to start using your coverage and care.
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Register for GreenShield+Create your account, which will give you access to your coverage and care, all in one place.
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Download the GreenShield+ Mobile AppSubmit claims and access Care Services on the go.
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Checkout Our Care ServicesSkip the lines and connect with care providers virtually.
Health insurance and care when you need it
GreenShield combines affordable insurance with health and wellness services to help you live your healthiest life. There’s no waiting period, so you’ll get immediate coverage and access to care in one flexible plan that fits your life.
Get a Quote
Telemedicine
Connect with a Canadian-licensed healthcare professional in minutes for on-demand care.
Pharmacy
Easily manage prescriptions, set refill reminders, and consult with a pharmacist.
Mental Health
Access confidential, personalized mental health support where and when you need it.
Well-being
Access tools and resources to help you take steps towards overall better health.
Frequently Asked Questions
Get answers to your questions about our products and services
What prescription drugs are eligible for coverage under GreenShield insurance plans?
To be eligible for coverage, the medication needs to be approved for use in Canada, must require a prescription and be prescribed by an authorized medical or dental practitioner (as you might expect). Most generic prescription medications are eligible for coverage, as long as they are on GreenShield’s formulary. Some drugs may require GreenShield Special Pre-Authorization.
Please keep in mind that prescription drug coverage is subject to medical underwriting (if you apply for a medically underwritten plan), to reasonable and customary charges, and to the co-pay and maximum of the plan you select.
Please keep in mind that prescription drug coverage is subject to medical underwriting (if you apply for a medically underwritten plan), to reasonable and customary charges, and to the co-pay and maximum of the plan you select.
What is a Co-Pay
'Co-payment' is a fixed amount (for example $15) you'll pay for a covered health care service, when you receive the service.
Are brand name drugs eligible for coverage?
GreenShield Insurance drug benefits are designed to provide coverage for generic prescription drugs. However, they will provide coverage for brand name drugs if no generic equivalent exists. If you submit a claim for a brand name drug instead of the generic, the plan benefit will pay to the price of the lower cost equivalent. (Example: If your benefit pays 70% of eligible prescription costs, the brand name drug costs $100 and the generic equivalent costs $80, your benefit would pay 70% of $80.)
Please keep in mind that prescription drug coverage is subject to medical underwriting (if you apply for a medically underwritten plan), to reasonable and customary charges, and to the co-pay and maximum of the plan you select.
Please keep in mind that prescription drug coverage is subject to medical underwriting (if you apply for a medically underwritten plan), to reasonable and customary charges, and to the co-pay and maximum of the plan you select.
I’d like to apply online without speaking to a customer service rep, can I do that?
Definitely. That’s why we’ve designed this website to walk you through the entire process from start to finish. You can explore our plans, find the one that’s right for you, get a quote and apply, all online. We all have busy lives, which is why we want to ensure easy access to the information you need, and that getting the insurance plan that’s right for you is as simple as can be.
Will my GreenShield Insurance rates ever decrease?
Yes — when your rate category changes from family to couple, or from couple to single. And in the majority of cases, if your GreenShield Insurance plan includes prescription drug coverage, your rates will decrease when the primary applicant on your plan reaches 65 years of age.
How long does it take to get coverage?
Coverage starts on the first of the month following GreenShield’s approval of your application. The length of time approvals take depends on the type of plan you choose and how you apply.
If you apply for a guaranteed acceptance plan, like LINK or ZONE 2, 3 or the ZONE Fundamental plan, there are no health questions to answer, there is no medical underwriting. If you apply online or over the phone, your application is approved as soon as GreenShield receives your payment, which could be within a day or two.
If you apply by completing a paper application and mailing it to us, please allow three weeks for processing. (It’s so much more efficient to apply online!)
If you apply for a guaranteed acceptance plan, like LINK or ZONE 2, 3 or the ZONE Fundamental plan, there are no health questions to answer, there is no medical underwriting. If you apply online or over the phone, your application is approved as soon as GreenShield receives your payment, which could be within a day or two.
If you apply by completing a paper application and mailing it to us, please allow three weeks for processing. (It’s so much more efficient to apply online!)
Do you offer travel benefits?
An Emergency Medical Travel benefit is included in all GreenShield Insurance plans. The benefit covers multiple trips during a year (which is very convenient). The number of days covered depends on the GreenShield Insurance plan you chose.
Other Resources
Other customers found these pages helpful in making their personal insurance decision.
Why Buy Our Plans
Learn more about GreenShield personal health coverage that puts you first.
Frequently Asked Questions
Learn more about key insurance terms and programs.
How To Make a Claim
Learn all about our easy online claims submission process.