As a GreenShield Insurance customer, you’ll have four free virtual visits per family every year with Canadian-licensed general healthcare practitioners through our personal health coverage platform.  These virtual visits are available 7 days a week, 365 days a year. The average wait time is just a few minutes, and you can be in the comfort of home. During your virtual consultation, you’ll receive diagnoses, prescriptions, medical notes and lab requisitions, as necessary.

Many doctors offer virtual visits, but availability depends on their calendar and office hours. Through GreenShield Insurance, you’ll have access to healthcare practitioners when you need it, without the wait.

If you decide to use Telemedicine for more than four virtual visits during the year, you’ll receive GreenShield preferred pricing.

GreenShield Insurance provides secure, virtual mental health therapy with an added level of comfort and personalization. Our unique, advanced matching technology makes it easy for you to connect with the qualified therapist who meets your needs and reflects what matters to you. Our matching process takes into consideration the clinical specialty and credentials of the therapist, your personal preferences, language, cultural background, religion, and more.  Plus, virtual video counselling eliminates geographical barriers and the need for you to travel to appointments.

Looking for help in-between sessions? We also offers digital resources like articles, videos, and other resources that you can access at your leisure.

Every GreenShield Insurance plan includes two hours of individual and two hours of couples virtual counselling.  There are no out-of-pocket expenses for these four hours of therapy. To continue your therapy journey, additional virtual sessions are easy to arrange and eligible for coverage under the Psychology benefit of your GreenShield Insurance plan. 

Have you heard about it? Pharmacogenetic testing is designed to provide insights into genetic make-up to help physicians prescribe the medication and dose that will provide the best outcome for their patients.

Pharmacogenetic testing from GenXys is eligible for coverage under the Medical Services benefit of all Health Assist plans, provided you meet the medical criteria – if you suffer from moderate to severe major depressive disorder and/or anxiety disorder (generalized or social), and if you’ve tried and are not responding to the medication prescribed for you.

The DNA test is really simple – really. GenXys sends you the home test kit, you take a swab of your lower gums, and return the kit to them. When the test results are ready, your healthcare provider will receive a summary that you can also access. The GenXys Pharmacogenetic Test Report will help you and your healthcare provider to develop a personalized medication treatment plan that is based on your genetics.

Best of all, your Pharmacogenetic Test Report is timeless – it will not date. You and your healthcare providers can use it to optimize treatment options for other conditions that may arise in future. After all, your genetic make-up won’t ever change.
Pharmacogenetics testing services and reports are provided by GenXys Health Care Systems Inc.

It’s an advantage of the GreenShield Insurance bundled plan design – emergency medical travel coverage is a benefit of each GreenShield Insurance plan. It’s designed to cover multiple trips every year. Better yet, this travel coverage will continue right along with your other benefits, regardless of your age (as long as your premium payments are made, of course!). So no more last minute rushes to purchase coverage to protect you on your travels – even when you take a number of trips every year. What could be easier?

As a GreenShield Insurance customer, you have access to virtual therapy with registered physiotherapists via Phzio Canada’s Phzio platform. And as a GreenShield Insurance customer, you qualify for a discounted rate. Better yet, it’s eligible for coverage under the Physiotherapy benefit of your GreenShield Insurance plan.

Of course, virtual physiotherapy provided by a licensed, registered physiotherapist recognized by GreenShield, is eligible for coverage under the Physiotherapy benefit of all GreenShield Insurance plans. But with the Phzio discount, your benefit dollars will stretch that much farther.If you’re looking for physiotherapy that’s delivered virtually, no need to search further.

Virtual physiotherapy sessions are provided by licensed physiotherapists registered to practice in Canada. The Phzio platform and MSK360 portal are owned and operated by Phzio Canada.

As a GreenShield Insurance customer, you have quick, easy access to unlimited free summary telephonic legal advice, offered in partnership with Foundever Assistance Services Corporation. It can help guide you through most major types of law including family, criminal, civil litigation, landlord and tenant, residential real estate and wills and estates. The advice lawyers will take all the time necessary to answer your questions.

You can also request that a lawyer draft a simple legal letter on your behalf, like a demand letter or travel consent letter. Review of simple legal documents (six pages or less, single sided) is another service offered to you, free of charge, as a GreenShield Insurance customer.

And if you want a referral to a lawyer in your area, Foundever Assistance Services Corporation can refer you to a local lawyer who will offer you a discount of 25% on legal fees (as long as the lawyer’s account is paid within 30 days of receipt; the discount does not apply to real estate matters).

If you are the unfortunate victim of identity theft, Foundever Assistance Services Corporation can help with that too. They will assign an Identity Restoration Consultant to your case who will assist you in restoring your identity until the matter is completely resolved.

Understanding that caring for aging parents is part of life, Foundever Assistance Services Corporation offers Lifestage Care. It’s a valuable online resource that can help you find care for aging parents or ailing children, including links to financial assistance, costs of care, advice from experts and informative articles.

Legal assistance services are provided by Foundever Assistance Services Corporation.

As a GreenShield Insurance customer, many of your eligible health care expenses can be processed automatically between your health care provider and GreenShield, like prescription drugs, dental care, vision care, some registered specialists and therapists, and, of course, emergency medical expenses when you’re travelling. That’s efficient and convenient!

When you register for Online Services, you get easy, convenient access to your GreenShield Insurance plan 24-7, from everywhere. You can submit claims online, track your benefit balance, drug eligibility, cost and reimbursement, and locate GreenShield-approved registered specialists, dentists and vision care providers in your area. And you can arrange for direct deposit so that your reimbursements will be placed directly into your account – no more waiting for cheques to arrive in the mail. Now that’s efficient!

The Online Services app is available exclusively for GreenShield customers. It gives you mobile access to your GreenShield Insurance plan so you can submit claims, check your claims status, track your benefit balance, confirm your eligibility and coverage for health expenses, find health care providers in your area, and much more. And you can do it all, no matter where you are!

Available exclusively for GreenShield customers, the GreenShield Well-Being program is educational, fun and rewarding. Designed to promote and encourage healthy life styles, you earn points as you participate in activities and resources. The points accumulate quickly. You redeem them by bidding on the chance to win gift cards from popular Canadian retailers. With gift cards for $10, $20, $50, $100 and $250, you can bid often or save your points and bid for the gift cards of greater value. And you can do it all via your smartphone, laptop, or desktop.

GreenShield Pharmacy leverages digital technology to help you manage your health and pharmacy needs from the comfort of home.

Convenience.  With GreenShield Pharmacy's online platform, there’s no need to drive to the drug store, there’s no standing in line to drop off your prescription or to pick up your medication.  GreenShield Pharmacy delivers your medications right to you – whether you’re at home, work, or the cottage.

Peace of mind.  The GreenShield Pharmacy team works with you to set-up auto-refill reminders and can co-ordinate prescription renewals with your doctor so you don’t have to.

Expertise when you need it most. The GreenShield Pharmacy team members are registered pharmacists and technicians, certified diabetes and respiratory educators, and certified geriatric pharmacists with expertise in medication optimization. They’re ready to answer questions and respond to any concerns you may have.  You can reach them by phone or email, or you can schedule a virtual appointment – from the comfort of home.

GreenShield Pharmacy's view has expanded.  Now, in addition to residents of Ontario, GreenShield Pharmacy provides services to residents of British Columbia, Alberta, Saskatchewan, Manitoba, Atlantic Canada, Nunavut and the Territories.

GreenShield Pharmacy optimizes convenience, efficiency and value that many Health Assist customers can now enjoy.

GreenShield Pharmacy is accredited by the Ontario College of Pharmacists with services provided by 193602 Canada Inc., operating as GreenShield Pharmacy. GreenShield Pharmacy is also accredited by the College of Pharmacists of British Columbia and the College of Pharmacists of Manitoba, with services provided by 1383989 B.C. Ltd., operating as GreenShield Pharmacy.

Medzy/Pharmacie Sonia Boutin inc. provides digital pharmacy services to residents of Quebec. With Medzy, medications can be ordered online, and you don’t have to worry about refills or prescription extensions.  Medzy pharmacists will take care of that for you – they’re your health allies.  You can have confidential consultations with a pharmacist who’s just a text or phone call away, plus personalized treatment follow-ups. And you’ll enjoy the convenience and efficiency of free delivery anywhere in Quebec.*

*The medication and pharmaceutical services are provided exclusively to Quebec residents by the pharmacists at Pharmacie Sonia Boutin inc., affiliated with Medzy.